Terms of Service

Last Updated: June 1, 2025 | Effective Date: June 1, 2025

1. Acceptance of Terms

These Terms of Service (“Terms”) constitute a legally binding agreement between you (“Client,” “you,” or “your”) and SiteSignalHQ LLC (“SiteSignalHQ,” “we,” “us,” or “our”) governing your access to and use of the SiteSignalHQ AI Revenue Recovery Platform, including all related services, features, and technologies (collectively, the “Service”).

By clicking “I Agree,” signing an order form, accessing the Service, or otherwise indicating acceptance, you represent that you have read, understood, and agree to be bound by these Terms. If you are accepting these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms.

If you do not agree to these Terms, you may not access or use the Service.

2. Description of Services

SiteSignalHQ provides businesses with AI-powered communication services designed to capture, qualify, and convert inbound phone calls and leads. Our services may include, but are not limited to:

• 24/7 AI-powered call answering and customer interaction
• Automated appointment scheduling and calendar integration
• Lead qualification and scoring
• SMS and email follow-up automation
• Call recording and transcription
• Analytics and performance reporting dashboard
• CRM integration and data synchronization
• Custom voice and knowledge base configuration

The specific services available to you depend on your selected subscription plan. SiteSignalHQ reserves the right to modify, update, or discontinue features of the Service with reasonable notice to Clients.

3. Account Registration and Eligibility

To access the Service, you must create an account and provide accurate, complete, and current information including your business name, contact information, and payment details. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

You must be at least 18 years of age and legally capable of entering into binding contracts to use the Service. The Service is intended for business use only and is not designed for personal, family, or household purposes.

You agree to notify SiteSignalHQ immediately of any unauthorized use of your account or any other breach of security by contacting us at partners@sitesignalhq.com.

4. Subscription Plans and Payment Terms

SiteSignalHQ offers subscription-based access to the Service. Subscription fees are billed monthly or annually as selected at the time of signup. All fees are:

• Billed in advance for each billing period
• Non-refundable except as expressly stated in these Terms
• Subject to change with 30 days written notice
• Exclusive of applicable taxes, which are your responsibility

Payment is due on the first day of each billing period. If payment fails, SiteSignalHQ may suspend access to the Service until payment is received. Accounts past due by more than 15 days may be terminated at SiteSignalHQ’s discretion.

5. Cancellation and Refund Policy

You may cancel your subscription at any time by providing 30 days written notice to partners@sitesignalhq.com. Upon cancellation:

• Your access to the Service will continue through the end of your current paid billing period
• No partial-period refunds will be issued
• Your account data will be available for export for 30 days following cancellation
• After 30 days, your data may be permanently deleted from our systems

SiteSignalHQ may offer refunds at its sole discretion in cases of documented service failure. To request a refund, contact partners@sitesignalhq.com within 14 days of the relevant billing event.

6. Acceptable Use Policy

You agree to use the Service only for lawful business purposes and in compliance with all applicable federal, state, and local laws, including but not limited to laws governing telemarketing, automated calling, recording of telephone calls, and consumer protection. You agree NOT to use the Service to:

• Engage in illegal, fraudulent, or deceptive business practices
• Violate any applicable telemarketing laws, including the TCPA and FTC regulations
• Record calls in violation of applicable recording consent laws
• Harass, abuse, or harm any individual or entity
• Transmit spam, unsolicited messages, or misleading communications
• Impersonate any person, business, or entity
• Interfere with or disrupt the Service or its infrastructure
• Attempt to gain unauthorized access to any part of the Service

You are solely responsible for ensuring your use of the Service complies with all applicable call recording disclosure laws in your jurisdiction.

7. Call Recording and Compliance

The Service may include call recording capabilities. You are solely responsible for complying with all applicable federal and state laws regarding the recording of telephone conversations, including obtaining any required consents from call participants. SiteSignalHQ is not liable for your failure to obtain required consents or your non-compliance with applicable recording laws.

8. Data and Privacy

Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you consent to the collection, use, and processing of your data as described in our Privacy Policy.

You retain ownership of all customer data and call data generated through your use of the Service. You grant SiteSignalHQ a limited license to process this data solely for the purpose of providing the Service. SiteSignalHQ will not sell your customer data to third parties.

9. Intellectual Property

SiteSignalHQ and its licensors own all rights, title, and interest in and to the Service, including all software, algorithms, AI models, interfaces, designs, and documentation. These Terms do not grant you any rights to SiteSignalHQ’s intellectual property except for the limited right to use the Service as expressly permitted herein.

The SiteSignalHQ name, logo, and all related marks are trademarks of SiteSignalHQ LLC. You may not use these marks without our prior written consent.

10. Service Level and Uptime

SiteSignalHQ strives to provide a reliable, high-availability Service. We target 99.5% monthly uptime for core call answering functions. Scheduled maintenance windows will be communicated in advance. SiteSignalHQ is not liable for service interruptions caused by factors outside our reasonable control, including telecommunications network failures, force majeure events, or third-party service provider outages.

11. Disclaimer of Warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. SITESIGNALHQ DOES NOT WARRANT THAT THE SERVICE WILL BE ERROR-FREE, UNINTERRUPTED, OR THAT IT WILL MEET YOUR SPECIFIC BUSINESS REQUIREMENTS OR REVENUE GOALS.

Revenue recovery estimates and ROI projections provided by SiteSignalHQ are illustrative and based on industry averages. Actual results will vary based on your business, industry, call volume, and other factors outside our control.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SITESIGNALHQ SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, OR LOST DATA, ARISING FROM YOUR USE OF OR INABILITY TO USE THE SERVICE.

SITESIGNALHQ’S TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING UNDER THESE TERMS SHALL NOT EXCEED THE FEES PAID BY YOU TO SITESIGNALHQ IN THE THREE MONTHS PRECEDING THE CLAIM.

13. Indemnification

You agree to indemnify, defend, and hold harmless SiteSignalHQ and its officers, directors, employees, agents, and licensors from any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to your use of the Service, your violation of these Terms, your violation of any applicable law, or your infringement of any third-party rights.

14. Governing Law and Dispute Resolution

These Terms are governed by the laws of the Commonwealth of Pennsylvania, without regard to conflict of law principles. Any disputes arising under these Terms shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, with proceedings conducted in Pennsylvania. Notwithstanding the foregoing, either party may seek injunctive relief in any court of competent jurisdiction.

15. Changes to Terms

SiteSignalHQ reserves the right to modify these Terms at any time. We will provide at least 30 days notice of material changes via email to your registered address or via notice within the Service dashboard. Your continued use of the Service after the effective date of any changes constitutes acceptance of the revised Terms.

16. Contact Information

For questions about these Terms, please contact us:

• Email: partners@sitesignalhq.com
• Phone: +1 (717) 727-2176
• Website: sitesignalhq.com/contact